8am™ CasePeer + HelloCounsel: Every call answered, every record followed up
HelloCounsel's agents answer adjuster, provider, and client calls and follow up on medical records until they arrive, working directly from your CasePeer file. Call notes, records updates, and completed tasks land in the matching case, ready to review. Case managers get hours back, demands move sooner, and your firm takes on more cases without added headcount.
Reception and records covered, so your team can focus on cases
Get calls answered and records moving with HelloCounsel, so your team can focus on winning cases, not working the phones.
Every caller recognized, every call logged
HelloCounsel's agent reads the CasePeer file in real time, recognizes each adjuster, provider, and client, and routes the call correctly. Every call is answered and every note posts to the right case, so your staff stay on casework.
Follow-up that gets records in hand
Agents contact providers, redial, and go to the outsourced records vendor when a provider needs backup. They keep each request moving until the records arrive and post the status to the case. Demands and settlements get the records they're waiting on, and your firm handles more records volume without adding to the team.
Assign work like you would a paralegal
Tag the agent on a task in CasePeer the same way you'd tag a paralegal. The agent completes the work and posts the result to the file, giving your firm more capacity without more headcount. Everything lives in the CasePeer case file your team already works from.
What is HelloCounsel?
HelloCounsel's AI agents handle reception and medical records follow-up for personal injury firms, answering every call and chasing records until they arrive. The CasePeer integration keeps that work in the case, with the agent reading and writing directly to the CasePeer file, matching callers to cases and automatically posting call notes, records status, and completed tasks, so CasePeer stays the system of record. Case managers spend fewer hours on phone calls and records chasing, demands move forward sooner, and your firm can take on more cases without adding headcount.