Key takeaways
Biggest lead management mistakes law firms make
Why tracking website visitors is so vital
Common conversion missteps
Best practices for bridging the gap between leads and retained clients
Website lurkers and how to actually get them to engage
Is live chat just for big firms?
Questions to ask when evaluating live chat options
CASEpeer CEO Gabriela Cubeiro sits down with Brett Whitten, Strategic Account Manager at Ngage Live Chat, to break down the biggest lead conversion mistakes law firms make and so much more. Brett has spent the last eight years growing Ngage Live Chat by showing law firms how to convert more business out of their websites. Learn more about Ngage Chat: https://www.ngagelive.com/ Ngage Chat’s goal is simple, to help increase conversion rates and generate more leads.