Personal injury firms spend a surprising amount of time answering phones. Existing clients call for case updates, staff repeat the same information, and valuable time gets pulled away from case work and strategy. Even firms with dedicated intake or front-desk staff struggle to keep up during peak hours.
The Seeb.AI integration with 8am™ CasePeer helps firms handle those conversations automatically. By connecting the Seeb.AI receptionist directly to CasePeer case data, firms can provide real-time case updates to verified clients—24/7—without manual call handling or constant interruptions.
What is Seeb.AI?
Seeb.AI is an AI-powered receptionist built for law firms. It answers calls around the clock, understands who’s calling, and responds based on real case information pulled directly from the firm’s case management system.
For CasePeer users, Seeb.AI focuses on existing client communications. It can automatically answer questions about case status, assigned attorney, and case stage, while logging interactions back to the case file.
By handling routine client calls, Seeb.AI helps firms reduce non-billable work while maintaining a responsive, professional client experience.
What the Seeb.AI and CasePeer integration does
The Seeb.AI integration with CasePeer automates one of the most repetitive parts of personal injury firm operations: client status calls.
With the integration in place, Seeb.AI:
Answers client calls 24/7 with no hold times
Identifies callers and verifies access using one time password authentication
Pulls real-time case information from CasePeer
Provides updates on case status, stage, and assigned attorney
Logs call notes back into the CasePeer Notes tab, with write-back currently in testing
Clients get immediate answers, and staff stay focused on active case work instead of managing phones.
The problems this integration solves
Personal injury firms consistently face the same communication challenges as caseloads grow and client expectations rise.
Staff time gets consumed by case-status calls
Clients understandably want updates on their cases, but answering the same status questions throughout the day pulls attorneys, paralegals, and front-desk staff away from legal work. These interruptions add up quickly. Seeb.AI handles routine case-status calls automatically, reducing distractions and protecting billable and high-impact time.
Clients expect faster responses
Today’s clients expect immediate answers, not voicemails or long hold times. When calls go unanswered, frustration builds and confidence drops. Seeb.AI answers every call instantly, 24/7, giving clients timely information without relying on staff availability.
Manual call handling doesn’t scale
As a firm’s caseload increases, call volume rises right along with it. Hiring additional staff just to manage inbound calls isn’t always practical or sustainable. Seeb.AI allows firms to scale client communication without adding headcount, ensuring consistent service even as the practice grows.
How Seeb.AI complements CasePeer
CasePeer is the system of record for personal injury cases, housing the most up-to-date information on case status, stage, and ownership. Seeb.AI sits on top of that system, using CasePeer data to power accurate, real-time client conversations without requiring staff involvement.
Together, CasePeer and Seeb.AI support client retention and communication by:
Reading live case data directly from CasePeer, so information is always current
Delivering accurate, consistent updates to clients based on the case file
Keeping call activity tied to the case file, creating a clear communication record
This approach ensures clients receive reliable information while firms maintain full control over their case data. At the same time, Seeb.AI reduces the daily communication burden on staff by automatically handling routine calls, without changing how cases are managed in CasePeer.
Top features of the Seeb.AI and CasePeer integration
24/7 AI call answering: Every client call is answered instantly, eliminating voicemail and long hold times. Clients get immediate responses at any hour, while staff are freed from managing after-hours and overflow calls.
Real-time case updates: Seeb.AI pulls live data directly from CasePeer to deliver accurate status, stage, and assigned attorney updates. Clients hear consistent, up-to-date information without staff needing to step in.
Secure client verification: OTP authentication confirms a caller’s identity before any case details are shared. This ensures sensitive information is only accessible to verified clients and helps firms maintain confidentiality standards.
Call logging in CasePeer: Call details and interaction notes are recorded in the CasePeer Notes tab, keeping all client communication centralized in the case file and easy to reference for future follow-up.
Built for personal injury firms
The Seeb.AI and CasePeer integration is explicitly designed for personal injury, accident, and workers’ compensation firms with 3–50 staff. These firms often manage high call volumes from existing clients who need regular updates but don’t require attorney intervention for every interaction.
Seeb.AI works alongside existing CasePeer workflows, so firms don’t need to change how they manage cases or train staff on complex new systems.
Instead of routing calls to staff or sending clients to voicemail, the integration keeps existing clients informed with real-time case updates, reduces inbound call volume, and improves responsiveness throughout the case lifecycle without adding operational complexity.
Turn every client call into a productive interaction
The Seeb.AI integration with CasePeer helps personal injury firms automate client updates, reduce non-billable time spent on call handling, and deliver a better client experience without adding staff. By answering calls instantly and providing real-time case information, firms stay responsive while protecting their team’s time.
Already a CasePeer customer? Learn more about the Seeb.AI integration.
New to CasePeer? Get a demo of CasePeer.
About the author
M.E. Hammond is a Senior Content Strategist and Blog Specialist for 8am, a leading professional business solution. She covers emerging legal technology, financial wellness for law firms, the latest industry trends, and more.